> ## Documentation Index > Fetch the complete documentation index at: https://help.yournewdoor.com/llms.txt > Use this file to discover all available pages before exploring further. # Sales Training Overview > The complete guide for new YourNewDoor.com sales reps — technical terms, field measurements, and quoting workflow all in one place. # Sales Training Overview This guide is required reading for all new sales reps before their first customer call. Complete the pages in order, then use them as a daily reference. This training hub teaches new sales reps how to speak confidently about doors, evaluate any opening correctly, and move from lead to quote without missing critical details. Every page maps directly to a real step in the YourNewDoor.com sales process. ## Who This Is For **New to door sales** * New sales reps in their first 90 days * Inside sales team members * Anyone quoting doors for the first time **Experienced reps refreshing** * Estimators reviewing process * Project coordinators * Operations team handling order review ## What You Will Learn * Slab vs. prehung and when each applies * Door anatomy: jamb, threshold, astragal, lite, sidelite, bore * Size shorthand like 3068, 2868, 6068 * Handing nomenclature: LH, RH, LHR, RHR * Material and glass terms used in product listings * How to measure a rough opening correctly * How to confirm jamb depth and slab thickness * How to determine inswing vs. outswing from the field * How to identify configuration width on double doors and sidelites * How to assess frame condition for slab-only replacements * Intake questions to ask every customer * How to scope material, glass, and hardware * How to build a complete spec before pricing * How to identify red flags before submitting an order * How to handle the most common customer objections ## The Core Quoting Workflow Confirm whether this is new construction or replacement, interior or exterior, single door or a larger configuration with double doors or sidelites. A slab is the door panel alone. A prehung unit includes the frame, hinges, and related components. This single question changes measurements, pricing, and install assumptions. Collect rough opening width and height (multiple points each), slab size, jamb depth, and door thickness. Always record the smallest measurement at each dimension. Record left-hand or right-hand, and inswing or outswing. Never assume. This is one of the most common and costly quoting errors. Document material type, lite style, hardware prep, finish details, casing, and any sidelite or threshold requirements. Check for out-of-square openings, existing trim reuse, brickmould constraints, and jamb extension needs before quoting. Verify all specs before sending. A good quote is a verified specification, not just a price. Never submit a quote based on a single photo and a guessed size. Rough opening, jamb depth, and handing must all be verified. Errors here result in remakes, delays, and lost margin. ## Training Path Complete the pages in this order. Each page builds on the previous one. Start here. Slab vs. prehung, size shorthand, interior vs. exterior, and the four questions every rep must answer before measuring. Learn the names of every part of a door unit and frame so you can speak the language on any job site or product call. Capture rough opening, slab size, jamb depth, and site conditions accurately — with the exact checklist reps use in the field. Determine left-hand vs. right-hand and inswing vs. outswing without guessing, using the field methods that actually work. Single doors, double doors, sidelites, and full lite vs. solid panels — including how configuration changes sizing and quoting. Scope the product choices that drive performance, appearance, and price before the customer asks. The exact intake-to-approval process reps follow to build a clean, verified quote every time. The warning signs that turn clean quotes into expensive remakes — and how to catch them before submission. Real customer conversations with model responses. Use these to prepare for the most common situations on the phone. Bookmark this page. After onboarding, use it as a daily quick-reference whenever you need to look up a term, process, or script during a live customer call.