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Door with damaged frame and gap at threshold showing install issue

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Order Review and Red Flags

Most preventable door order errors fall into five categories: measurement confusion, handing errors, configuration assumptions, missing spec details, and undisclosed site conditions. This page is your last line of defense before an order becomes a problem.
Every door order should pass a final review before submission. This page catalogs the specific red flags that cause the most remakes, returns, and install disputes at YourNewDoor.com — and what to do when you spot one.

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The Red Flag Categories

The problem: Customer gave one width and one height, taken from memory or a single measurement point.Why it matters: Openings are rarely perfectly consistent. A single measurement taken at one point may not represent the smallest dimension, which is what actually determines fit.What to do: Request measurements at three width points and two height points. If the customer cannot re-measure, note the risk explicitly on the quote and get written acknowledgment.
The problem: Customer provided a slab size (e.g., 36” x 80”) but the order is for a prehung unit.Why it matters: The prehung unit is larger than the slab. The rough opening required for a 36” slab is approximately 38” x 82”. If the RO is only sized for the slab, the unit will not fit.What to do: Confirm the rough opening separately. Do not convert slab size to unit size manually without RO verification.
The problem: Total width recorded as the active door slab only, when the unit also includes sidelites or a paired door.Why it matters: The ordered unit will be undersized for the actual opening.What to do: Always ask about adjacent fixed panels before recording a width. If sidelites are present, measure each panel individually and confirm total configuration width.
The problem: Jamb depth was left at a default value or not confirmed.Why it matters: A jamb that is too shallow leaves a gap at the drywall. A jamb that is too deep projects beyond the wall. Both create costly field corrections.What to do: Capture wall thickness directly. For standard 2x4 construction, 4-9/16” is common. For 2x6, 5-1/4”. Always verify rather than assume.

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Pre-Submit Stop Signs

If any of the following are true when you review a quote, do not submit it. Resolve the item first.

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What a Clean Order Looks Like

A clean order has: verified RO dimensions, confirmed handing with swing direction, full product spec including material/glass/hardware/finish, jamb depth, confirmed threshold, and all install conditions noted. If any of those are missing or assumed, it is not a clean order.
Beautiful clean exterior door installation with proper trim and threshold
When in doubt, ask one more question before submitting. A 30-second phone call to confirm a measurement or handing code is always faster and cheaper than a remake.